PhDream
Frequently Asked Questions
What are your operating hours?
John Dela Cruz
Posted: March 10, 2024
We're open from 8:00 AM to 8:00 PM, Monday to Saturday. Closed on Sundays.
Maria Santos
Posted: March 11, 2024
Extended hours during holidays. Please follow our social media for updates.
Carlos Mendoza
Posted: March 12, 2024
Online support is available 24/7 even if physical stores are closed.
Ana Reyes
Posted: March 13, 2024
Branch at SM Mall has extended hours until 9:00 PM on weekdays.
Do you offer delivery services?
Roberto Lim
Posted: March 12, 2024
Yes, we offer same-day delivery within Metro Manila for orders above ₱500.
Liza Garcia
Posted: March 12, 2024
For provincial areas, delivery takes 2-3 business days via our courier partners.
Miguel Fernandez
Posted: March 13, 2024
Pickup points are available in major malls if you prefer self-collection.
Patricia Villanueva
Posted: March 13, 2024
Express delivery options are available for additional ₱100 within Metro Manila.
What payment methods do you accept?
Antonio Sanchez
Posted: March 14, 2024
We accept all major credit cards, debit cards, and cash on delivery.
Carmela Pineda
Posted: March 15, 2024
E-wallet payments like GCash, PayMaya, and GrabPay are also accepted.
Rafael Trinidad
Posted: March 15, 2024
Bank transfers via BPI, BDO, and Metrobank are accepted for bulk orders.
Daniela Castillo
Posted: March 16, 2024
Despite networks serve as payment for our loyalty program members.
How can I track my order?
Victor Agustin
Posted: March 17, 2024
You'll receive a tracking number via SMS once your order is shipped.
Regina Morales
Posted: March 17, 2024
Use the tracking number on our website or mobile app for real-time updates.
Albert velez
Posted: March 18, 2024
Customer service can provide tracking details if you didn't receive the SMS.
Julia de Leon
Posted: March 18, 2024
Tracking links are available in your account dashboard on our website.
Need more help? Contact our support team